Self Management for Success

We have devised a model programme to illustrate how we can help build elemental capacities for self-management so as to improve performance and deliver sustainable individual and organisational success. This programme can be treated as an a la carte menu of options from which to choose and from which to create a programme that suits your needs now.

There are 4 modules, and each explores its topic through discussion of the elemental capacities in operation and the benefits of self-management. These Modules address areas with the greatest potential for improved performance within most firms. Each Module covers introduction of principles, interactive learning and re-enforcement of new perceptions and patterns of behaviour.

1 Building Trust
2 Flow
3 Communication
4 Integrity
This model assumes a 12 hour programme with each module covering three one-hour sessions that can take place over breakfast or lunch-time sessions; alternatively, each module can be completed in a single 3 hour session.

Building Trust

The experience of trust

  • What does it feel like - trusting and being trusted?
  • What does it feel like - not trusting and not being trusted?
  • How does trust influence our choices, decisions, and actions?

The role of trust

  • What relationships does trust make possible?
  • Why should trust have a bearing on professional relationships?
  • What qualities of relations among colleagues does trust engender?
  • What qualities of relations with clients does trust engender?

Expectations

  • Express and implied
  • Reasonable and unreasonable
  • Managed and unmanaged

Behaviours

  • Acknowledgement
  • Attention
  • Do what you say you're going to do
  • Listening
  • "What can I do for you?"
  • Not knowing the answer
  • Honoured guest
  • Punctuality

Flow

Fun, Creativity and Optimal Experience

Basic Principles

  • The Flow channel - dimensions of the flow experience

How does it feel to be in "the flow"?

  • Completely involved, focused, concentrating - with this either due to innate curiosity or as the result of training
  • Sense of ecstasy - of being outside everyday reality
  • Knowing clearly what needs to be done and how well it is going
  • Perceiving our skills to be matched to the given challenge
  • Sense of serenity - no worries about self; feeling of growing beyond the boundaries of ego
  • Present moment awareness - time seems to pass quickly
  • Intrinsic motivation - whatever produces "flow" becomes its own reward

Examples of flow experience

  • Outside work
  • At work
  • Compartments vs. integrity

Personal Growth

  • Autotelic and exotelic experience
  • Complex experience - Differentiation and integration
  • Gratification vs. pleasure

Practical applications

  • Communication and delegation
  • Feedback and support
  • Mutuality and respect

Communication

Elements of communication

  • Communicator
  • Medium
  • Message
  • Recipient

Self-management for the speaker

  • Context
  • Presence
  • Body language
  • Pre-conceptions

Self-management for the listener

  • Eye contact and listening body language
  • Questioning
  • Judgment
  • Responding
  • Pre-conceptions

In practice

  • Complexity
  • Authenticity
  • Control v emergence
  • Collaboration

Integrity

Engaging the whole

Feeling 'whole'

  • What does it mean to feel 'whole'
  • Internal and external factors
  • Why does it matter?

Interdependence

  • Explore expectations between Partners, Staff, Clients and Firm
  • Dependencies and mutuality
  • Equality in contribution

Flow and Resistance

  • Collaboration vs. competition
  • Sharing vs. control
  • Volunteers vs. forced labour

Coherence

  • Authenticity - meaning and purpose
  • Stated values vs. experience
  • Alignment of individual and organisational interests